TOPEKA, KSPosted a month ago

Job summary

• Job post source

  This job is directly from ARTSMARTUK LTD.

• Job overview

  The Help Desk Analyst I role at ARTSMARTUK LTD provides first-level technical support to internal users, addressing hardware, software, and network issues to ensure smooth IT operations.

• Responsibilities and impact

  The analyst will offer telephone and remote support for various devices and applications, resolve service desk tickets promptly while meeting SLAs, follow data security policies, assist coworkers, and participate in projects to support company IT functions.

• Experience and skills

  Candidates need a bachelor's degree with 1 year or equivalent experience in service desk operations, familiarity with Incident Management software, remote tools, and strong communication and problem-solving skills; certifications like CompTIA A+ or Net+ and knowledge of ServiceNow, Office 365, and Citrix are preferred.

Company overview

ARTSMARTUK LTD., incorporated on March 22, 2010, is based in Beaconsfield, Buckinghamshire. The company operates in the arts facilities sector, providing services related to arts management and possibly technology solutions, as suggested by job listings for software development roles. With a modest sales revenue of $0.18 million, ARTSMARTUK LTD. appears to be a niche player in its industry. The company is associated with individuals such as Alastair Pike and Chris Stoddard, indicating key leadership roles.

How to land this job

• Position your resume to showcase your experience in Service Desk operations, emphasizing your ability to handle first-contact technical support for software, hardware, and network issues in a timely manner at ARTSMARTUK LTD.

• Highlight your proficiency with technologies like MS Office365, Outlook, VPN, Citrix, ServiceNow, and mobile device operating systems, as well as your strong customer service and communication skills.

• Apply through multiple channels including ARTSMARTUK LTD’s corporate careers page and LinkedIn job postings to maximize your application visibility.

• Connect with IT support team members or the Service Desk division on LinkedIn, introducing yourself by referencing the company’s commitment to exceeding customer expectations or asking about their experience with ServiceNow or remote diagnostic tools as ice breakers.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'Service Desk operations,' 'Incident Management,' 'remote management tools,' 'customer service,' and specific software like 'Office 365' and 'Citrix' to ensure it passes automated screenings.

• Utilize Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on interview preparation and skill enhancement.