VERNON, CAPosted a month ago

Job summary

• Job post source

  This job is directly from Milani Cosmetics

• Job overview

  The Customer Care Specialist Team Lead at Milani Cosmetics leads a small team to manage customer accounts and oversee order processing to ensure timely shipments and excellent service.

• Responsibilities and impact

  The role involves managing order lifecycles from order review to invoicing, coordinating with warehouse teams, handling customer communications, coaching team members, and improving processes to meet service levels and deadlines.

• Compensation and benefits

  The position offers an hourly wage of $25 to $27, health care plans including medical, dental, and vision, a 401k retirement plan, life insurance, paid time off, family leave, disability coverage, training and development, a dog-friendly office, and a flexible hybrid work environment.

• Experience and skills

  Candidates need a high school diploma or GED, at least 3 years of customer service experience with retail accounts, preferably 2 years in team leadership, experience with major retailers, proficiency in Microsoft Office, ERP and EDI systems, strong communication skills, and a detail-oriented, team-focused attitude.

• Career development

  The job includes training and development opportunities to support professional growth within the company.

• Work environment and culture

  Milani Cosmetics promotes an inclusive, team-oriented culture with a flexible hybrid work environment and dog-friendly offices.

• Company information

  Milani Cosmetics is a Los Angeles-based color cosmetics brand known for affordable, cruelty-free, and inclusive luxury makeup with a strong multicultural following and over 20 years in the industry.

• Team overview

  The candidate will lead a small Customer Care team, working closely with warehouse staff and interfacing with sales and retail partners.

• Job location and travel

  The role is hybrid with required on-site work three days a week at Milani's headquarters in Los Angeles.

• Unique job features

  The job features leadership of a customer care team, interaction with major retail partners, and a hybrid work environment with dog-friendly offices.

Company overview

Milani Cosmetics is a Los Angeles-based beauty brand known for offering high-quality, cruelty-free, and vegan-friendly makeup products at affordable prices. Founded in 2001, the company has built its reputation by catering to diverse skin tones and providing richly pigmented, inclusive cosmetics inspired by Italian elegance. Milani generates revenue through global retail partnerships, e-commerce platforms, and a strong social media presence that drives brand loyalty and consumer engagement. Its commitment to accessibility and inclusivity has made it a favorite among beauty enthusiasts and professionals alike.

How to land this job

• Position your resume to highlight your leadership experience and customer service skills, focusing on managing retail accounts and coordinating order lifecycles, as these are key for the Customer Care Specialist Team Lead role at Milani Cosmetics.

• Emphasize your proficiency with ERP and EDI systems, Microsoft Office tools, and your ability to oversee order processing, shipping coordination, and team performance management as outlined in the job description.

• Apply through Milani Cosmetics' official corporate careers page and LinkedIn, as well as major job boards that list this position, to maximize your application visibility.

• Connect with current Milani Cosmetics employees in the Customer Care or Operations divisions on LinkedIn; use ice breakers like commenting on Milani's commitment to inclusivity and cruelty-free products or asking about their experience managing customer accounts at Milani.

• Optimize your resume for ATS by incorporating keywords such as 'Customer Care,' 'Team Lead,' 'order processing,' 'ERP,' 'EDI,' 'retail accounts,' and 'team management' to ensure your resume passes automated screenings.

• Use Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel application submissions, and LinkedIn networking suggestions, allowing you to focus your time on interview preparation and skill enhancement.