SOUTH BEND, INPosted 23 days ago

Job summary

• Job post source

  This job is directly from Applied Innovation

• Job overview

  The Tier 1 IT Support Specialist at Applied Innovation provides first-line IT support to clients, ensuring excellent customer service within the Managed Network Service division.

• Responsibilities and impact

  The role involves fielding support requests via phone, email, and ticketing systems, troubleshooting issues, communicating professionally, escalating problems as needed, and keeping up-to-date with software and hardware.

• Compensation and benefits

  The position offers a full benefits program including medical, dental, life insurance, short-term disability, 401(k), paid vacation, paid holidays, and opportunities for advancement.

• Experience and skills

  Candidates must have a minimum 2-year college degree in Networking, Computer Science, Information Systems or related field, or equivalent certifications such as A+, NET+, or MCP, with knowledge of operating systems, Microsoft Office, Active Directory, Exchange, networking, and device troubleshooting.

• Career development

  There is an opportunity for advancement within the company.

• Work environment and culture

  The job is in-person Monday to Friday, 8 AM to 5 PM, emphasizing professional communication and time management under management oversight.

• Company information

  Applied Innovation is a technology company providing managed network services and IT support to clients.

• Team overview

  The candidate will join the IT Service team within the Managed Network Service division.

• Job location and travel

  The position is located in South Bend, IN at 4070 Meghan Beeler Ct, requiring in-person attendance during business hours.

• Unique job features

  The role involves working with a variety of technologies including PC and Mac platforms, network storage, phones, and mobile devices, following an Ideal Ticket Procedure for issue resolution.

Company overview

Applied Innovation is a technology solutions company specializing in providing innovative software and IT services to businesses across various industries. They generate revenue through custom software development, IT consulting, and managed services, helping clients optimize their operations and drive digital transformation. Founded in the early 2000s, the company has a history of leveraging cutting-edge technologies to solve complex business problems, establishing a reputation for delivering high-quality, scalable solutions. Their commitment to innovation and customer-centric approach has made them a trusted partner for many leading organizations.

How to land this job

• Tailor your resume to emphasize your experience in troubleshooting and supporting PC, Mac, and Linux operating systems, highlighting your familiarity with Microsoft Office 365, Active Directory, and Exchange administration as these are key to the Tier 1 IT Support Specialist role at Applied Innovation.

• Highlight your customer service skills, especially your ability to communicate professionally and positively while managing first-line support requests via phone, email, and ticketing systems, which is crucial for this client-facing position.

• Apply through multiple channels including Applied Innovation's corporate careers page and LinkedIn to maximize your visibility and ensure your application is seen by different parts of the hiring team.

• Connect with current IT Service team members or employees in the Managed Network Service division on LinkedIn to ask about the company culture and specific challenges of the role; ice breakers could include commenting on recent company news or asking about their favorite part of working at Applied Innovation.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory administration,' 'DNS,' 'DHCP,' 'Microsoft Office 365,' 'network connectivity,' and relevant certifications like A+ or NET+ to ensure your resume passes initial screening.

• Use Jennie Johnson's Power Apply feature to automate tailoring your resume with the right keywords, identify all available application portals, and find LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and skill development.