REMOTEPosted a month ago

Job summary

• Job post source

  This job is directly from TTEC

• Job overview

  The Bilingual Customer Service Representative role at TTEC involves providing exceptional customer support in Spanish and English remotely from Florida, enhancing customer experience through compassionate and effective communication.

• Responsibilities and impact

  The representative will handle escalated or complex customer calls, answer incoming communications, research solutions to customer issues, and contribute to overall team success by delivering excellent service via voice, chat, or email.

• Compensation and benefits

  The position offers a base wage starting at $13.50 per hour, paid time off, wellness and healthcare benefits, tuition reimbursement, and a comprehensive compensation package.

• Experience and skills

  Candidates need at least 6 months of customer service experience, a high school diploma or equivalent, bilingual proficiency in Spanish and English, strong communication skills, computer experience, and a reliable high-speed internet connection with a quiet home workspace.

• Career development

  TTEC supports career and professional development with training to become a subject matter expert and opportunities to grow within a dynamic, family-friendly environment.

• Work environment and culture

  TTEC promotes an inclusive, diverse, and community-minded culture valuing authenticity, respect, and employee belonging, certified as a Great Place to Work® in the US.

• Company information

  TTEC, established in 1982, specializes in creating profitable customer experiences combining humanity and technology, serving leading global brands through multiple communication channels.

• Team overview

  The role reports to a Team Lead and involves working within a global team focused on delivering exceptional customer experiences and supporting each other in a family-friendly atmosphere.

• Job location and travel

  This is a remote position based in Florida, requiring a quiet home workspace and a high-speed internet connection, with the primary location listed as Orlando, FL.

• Unique job features

  The job includes training to become a subject matter expert, work flexibility through remote setup, and benefits like tuition reimbursement that distinguish it from similar roles.

Company overview

TTEC, formerly known as TeleTech Holdings, Inc., is a global customer experience technology and services company. They specialize in designing, implementing, and managing customer experience solutions for businesses across various industries. TTEC generates revenue through a combination of consulting, technology solutions, and customer care outsourcing services. Founded in 1982, the company has a significant history of innovation in customer engagement and digital transformation, making it a leader in the customer experience management sector.

How to land this job

• Tailor your resume to emphasize your bilingual Spanish-English communication skills and your experience in customer service, highlighting your ability to handle escalated or complex customer issues with empathy and efficiency.

• Showcase your proficiency in using computer systems and your capability to work remotely with a reliable high-speed internet connection, including your ability to maintain a quiet, professional home workspace.

• Apply through multiple platforms such as TTEC's official careers page, LinkedIn, and other job boards where the position is listed to maximize your exposure and chances of being noticed.

• Connect with current TTEC employees in the customer service or remote work divisions on LinkedIn; use ice breakers like asking about their experience working remotely at TTEC or expressing genuine interest in TTEC’s inclusive culture and career development opportunities.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual customer service,' 'Spanish-English communication,' 'remote work,' 'escalated calls,' and 'product knowledge' to ensure your resume passes initial screenings.

• Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and improving your skills.