SHERMAN, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Sherman Medical Center

• Job overview

  The Patient Experience Coordinator at Sherman Medical Center enhances patient relationships and ensures excellent patient experiences through monitoring satisfaction and guiding improvement efforts.

• Responsibilities and impact

  The coordinator develops and manages the patient experience program, chairs the satisfaction committee, educates staff, coordinates surveys, performs patient rounding, analyzes data, manages grievances, advocates for patients, and handles documentation and inquiries.

• Experience and skills

  Requires an Associate Degree in Social Sciences or related field or equivalent experience in human services or customer service, with experience in counseling, personnel, or social services.

Company overview

Sherman Medical Center is a regional healthcare facility that provides a range of medical services including emergency care, surgical procedures, inpatient and outpatient treatment, and specialized clinics. The center generates revenue primarily through patient services, insurance reimbursements, and partnerships with local healthcare providers. Known for its commitment to community health, Sherman Medical Center has expanded its offerings over the years to include advanced diagnostic technology and comprehensive wellness programs. The institution values patient-centered care and has invested in both facility upgrades and staff training to maintain high standards. Candidates should be aware of its reputation for collaborative work culture and ongoing initiatives to improve healthcare access in the region.

How to land this job

• Tailor your resume to highlight your experience in patient advocacy, coordination of patient satisfaction programs, and your ability to analyze and present survey data, as these are central to the Patient Experience Coordinator role at Sherman Medical Center.

• Emphasize skills related to staff education, complaint management, and your familiarity with patient rights and healthcare compliance, reflecting the job's focus on training, grievance handling, and regulatory standards.

• Apply through multiple channels including Sherman Medical Center's official corporate career site, LinkedIn job postings, and reputable healthcare job boards to maximize your application visibility.

• Connect on LinkedIn with current employees in Sherman Medical Center's patient experience or quality departments; use ice breakers like commenting on recent patient care initiatives or asking about their approach to improving patient satisfaction scores.

• Optimize your resume for ATS by including keywords such as 'patient advocacy,' 'patient satisfaction,' 'HCAPS survey,' 'complaint resolution,' 'staff training,' and 'healthcare compliance' to ensure it passes automated screening.

• Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume to fit ATS requirements, and identify LinkedIn contacts for networking, saving you valuable time during your job search.