KEY WEST, FLPosted 18 days ago

Job summary

• Job post source

  This job is directly from Brightwild

• Job overview

  The Guest Experience Manager at Brightwild is responsible for managing the entire guest journey to ensure excellent and memorable experiences, impacting guest satisfaction and company reputation.

• Responsibilities and impact

  The role involves coordinating all guest communications, handling reservation and service inquiries, managing remote check-ins and emergencies, entering work orders, and collaborating with team members and service providers to maintain accommodations.

• Compensation and benefits

  The position offers a full benefits package including health, dental, vision, short and long term disability coverage, a 401(k) plan with discretionary match, and paid time off.

• Experience and skills

  Candidates must have technical computer skills, reliable transportation, availability for flexible hours including weekends, strong communication skills across various platforms, ability to work under pressure, excellent time management, and fluency in English.

• Work environment and culture

  The company values professionalism, responsiveness, and a service-minded attitude in a fast-paced, agile environment with a focus on positive guest and team interactions.

• Job location and travel

  The job is located in Key West, FL, requiring the candidate to be a current resident and may involve travel within the market and to other markets in Central Florida.

• Unique job features

  The job uniquely involves managing the full guest experience remotely and on-site, requiring multi-tasking and problem-solving skills in a dynamic hospitality setting.

Company overview

Brightwild is a travel and hospitality platform headquartered in Key West, Florida. The company specializes in connecting travelers with personalized experiences and standout stays, managing over 260 vacation rental units across Florida. Founded in 2019, Brightwild has quickly established itself as a premier vacation rental management company, offering luxury properties such as Beachside Resort & Residences. With a focus on delivering exceptional experiences and preserving the unique identities of its properties, Brightwild generates revenue through property management and rental services.

How to land this job

• Tailor your resume to highlight your strong communication skills and experience in managing guest interactions, as these are critical for the Guest Experience Manager role at Brightwild.

• Emphasize your problem-solving abilities and experience in multitasking, showcasing examples of how you've successfully handled guest inquiries and resolved issues in the past.

• Apply through multiple platforms, including Brightwild's corporate site and LinkedIn, to enhance your visibility and increase your chances of landing an interview.

• Connect with professionals in the guest services division at Brightwild on LinkedIn to gather insights about the role and the company culture. Ice breakers could include asking about their favorite aspect of working at Brightwild or discussing a recent project they were involved in.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'guest communication,' 'problem-solving,' and 'time management' to ensure your application stands out during initial screenings.

• Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, identify the best job application channels, and find relevant LinkedIn connections to network with, maximizing your chances of success.