DALLAS, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Think Tell Junction

• Job overview

  The Customer Support Specialist at Think Tell Junction plays a key role in delivering exceptional customer service by addressing inquiries and resolving issues to enhance customer experience.

• Responsibilities and impact

  The role involves responding to customer inquiries via phone, email, and chat, identifying needs, providing solutions or escalating issues, maintaining product knowledge, documenting interactions in CRM, providing feedback for process improvement, and conducting follow-up calls.

• Compensation and benefits

  The position offers a competitive hourly wage of $22 to $29, comprehensive benefits including health insurance and retirement plans, career growth opportunities, and a flexible work environment supporting work-life balance.

• Experience and skills

  Candidates should have proven customer support experience, excellent communication and listening skills, strong problem-solving abilities, proficiency with customer support software and CRM tools, multitasking and prioritization skills, and attention to detail.

• Career development

  The company offers opportunities for career growth and development within a collaborative and creative environment.

• Work environment and culture

  Think Tell Junction promotes a collaborative, supportive, and flexible work environment that values creativity and work-life balance.

• Job location and travel

  The job is located in person at the company's office in Dallas, TX, with a Monday to Friday schedule.

• Unique job features

  The role is distinguished by its focus on direct customer interaction, use of CRM systems, and a flexible work environment fostering creativity and career development.

Company overview

Think Tell Junction is a company focused on redefining phone communications by fostering meaningful connections and bridging distances. Based in Dallas, TX, the company offers various roles including communications agents, data entry clerks, customer service representatives, and event coordinators. They generate revenue through a range of communication and administrative services, employing a diverse team to support their operations. Established with a vision to enhance connectivity, Think Tell Junction emphasizes a collaborative work environment where creativity and organization are highly valued.

How to land this job

• Tailor your resume to highlight your proven experience in customer support, emphasizing your strong communication skills and ability to empathize with customers, as these are central to the Customer Support Specialist role at Think Tell Junction.

• Showcase your proficiency with customer support software and CRM tools, along with your problem-solving skills and ability to handle multiple tasks in a fast-paced environment, aligning closely with the job responsibilities.

• Apply through multiple channels including Think Tell Junction’s corporate website and LinkedIn to maximize your chances of being noticed for this position.

• Connect with current employees in the customer support or client services division at Think Tell Junction on LinkedIn; start your message by complimenting their team’s commitment to customer satisfaction or asking about their experience working in the Dallas office.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support,' 'CRM,' 'problem-solving,' 'communication skills,' and 'multitasking' to ensure your resume passes initial automated screenings.

• Leverage Jennie Johnson’s Power Apply feature to automate and tailor your applications, find the best places to apply, and identify LinkedIn contacts to network with, helping you focus your energy on preparing for interviews and improving your skills.