ABILENE, TXPosted a month ago

Job summary

• Job post source

  This job is directly from Hendrick Health

• Job overview

  The Technical Support Specialist I at Hendrick Health is responsible for maintaining computer hardware and software systems to support daily operations and software infrastructure.

• Responsibilities and impact

  The role involves diagnosing and troubleshooting technical issues, supporting software integration, performing minor maintenance and repairs, managing consumables for printers, installing and uninstalling IT equipment, hospital rounding, media support, handling work requests, and reporting.

• Experience and skills

  The position requires a high school diploma or equivalent with no prior experience necessary, strong communication and critical thinking skills, ability to manage multiple tasks, teamwork capability, familiarity with Microsoft Office, and some customer service or helpdesk experience is helpful.

• Work environment and culture

  The job may require occasional night, weekend, holiday work, and off-campus or overnight travel for site visits and training, indicating a flexible and dynamic work environment.

• Job location and travel

  South location as indicated by the job title, with hospital rounding as part of duties.

• Unique job features

  The role includes unique aspects such as hospital rounding, media support, and designated driver responsibilities.

Company overview

Hendrick Health is a comprehensive healthcare system based in Abilene, Texas, offering a wide range of medical services including emergency care, surgery, oncology, cardiology, and maternity care. They generate revenue through patient services, insurance reimbursements, and specialized medical programs. Founded in 1924, Hendrick Health has a long-standing history of community service and has grown to include multiple facilities and specialized centers, making it a pivotal healthcare provider in the region.

How to land this job

• Tailor your resume to emphasize your ability to troubleshoot and resolve technical issues related to hardware and software, highlighting familiarity with Microsoft Office and basic IT maintenance tasks.

• Highlight your communication skills, both written and oral, as well as your ability to work effectively in a team environment, which are key for supporting end-users and collaborating with IT staff.

• Apply through multiple channels such as Hendrick Health's official career site, LinkedIn, and other job boards to maximize your chances of being noticed for this position.

• Connect on LinkedIn with current Technical Support Specialists or IT staff at Hendrick Health; open conversations by asking about their experience working in hospital IT support or inquiring about tips for succeeding in the role.

• Optimize your resume for ATS by including keywords from the job description like 'troubleshooting,' 'hardware and software maintenance,' 'customer service,' and 'Microsoft Office' to ensure it passes initial screenings.

• Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, freeing up your time to prepare for interviews and skill development.