ALLEN, TXPosted 24 days ago

Job summary

• Job overview

  The Technical Support Specialist at SGS Consulting provides customer service by troubleshooting, installing, repairing, and supporting software and hardware, primarily for law enforcement clients.

• Responsibilities and impact

  The role involves diagnosing and resolving technical issues via phone, email, and web, maintaining detailed documentation, supporting proprietary software and hardware like dash and body cameras, providing training, and adhering to departmental processes and metrics.

• Experience and skills

  Requires a high school diploma or equivalent with 2+ years of technical troubleshooting or customer service experience; preferred skills include networking, knowledge of routers, switches, VLANs, VPN, DHCP, TCP/IP, WIFI technologies, virtualization platforms, internet protocols, PowerShell scripting, and certifications like CompTIA A+, MCP, MCSE, CNA, CCNA, Linux.

• Job location and travel

  Shift is Monday to Friday, 9am to 5pm with on-call availability during off hours; interaction with police and customers is required.

• Unique job features

  This is a metrics-based support position involving interaction with customers via phone and email, requiring multitasking and strong time management skills.

Company overview

SGS Consulting is a global leader in providing IT consulting and staffing solutions, specializing in delivering innovative technology services to a diverse range of industries. They generate revenue through consulting fees, staffing services, and project-based engagements, leveraging their expertise to offer customized solutions that enhance operational efficiency and drive business growth. Founded in 2003, SGS Consulting has built a reputation for excellence by consistently delivering high-quality services and maintaining strong client relationships. Their commitment to staying at the forefront of technological advancements ensures they remain a trusted partner for businesses seeking to navigate the complexities of the digital landscape.

How to land this job

• Tailor your resume to highlight your 2+ years of technical troubleshooting and customer service experience, emphasizing your proficiency with routers, switches, VLANs, VPN, DHCP, and TCP/IP as these are critical for the Technical Support Specialist role at SGS Consulting.

• Showcase your knowledge of WIFI technologies, virtualization platforms like Hyper-V and VMWare, and your experience with PowerShell scripting, ServiceNow, Google Suite, and remote support tools such as Bomgar to align with the job’s technical requirements.

• Apply through multiple channels including SGS Consulting’s corporate website, LinkedIn job postings, and other reputable job boards to maximize your application’s visibility and increase your chances of being noticed.

• Connect with current employees in the technical support or IT division at SGS Consulting on LinkedIn; use ice breakers like complimenting a recent company project, asking about their experience with the proprietary software, or inquiring how they manage on-call support shifts to start a genuine conversation.

• Optimize your resume for ATS by incorporating specific keywords from the job description such as 'technical troubleshooting,' 'networking,' 'PowerShell scripts,' 'ServiceNow,' and 'customer service' to ensure your resume passes automated screenings.

• Use Jennie Johnson’s Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and enhancing your skills.