HOUSTON, TXPosted a month ago

Job summary

• Job post source

  This job is directly from GSC Wholesale LLC

• Job overview

  The Retail Technology Manager at GSC Wholesale LLC leads the retail technology team to support and promote retail technology programs, enhancing customer experience for retail clients.

• Responsibilities and impact

  The role involves supervising Help Desk and Field Support teams, developing customer relationships, providing technical education and training, managing P&L budgets, and supporting special projects within the leadership team.

• Experience and skills

  Requires 5-7 years of experience in retail grocery, technical support, or application support/training, an Associate Degree in Business Administration, supervisory experience, proficiency in Microsoft Office, and strong technical and communication skills.

• Work environment and culture

  The company values safety, equal opportunity, and affirmative action, fostering an inclusive environment with a focus on customer experience and strategic objectives.

• Company information

  GSC Wholesale LLC is the largest wholesale grocery supplier in Texas, serving over 900 independent grocery stores including major chains, based in Houston.

• Team overview

  The manager directly supervises the technical team including Help Desk and Field Support, acting as the technical subject matter expert for retail technology applications.

• Job location and travel

  The job is based in an office environment with a temperature range of 65F to 75F and requires travel.

• Unique job features

  The position includes responsibility for P&L management and involves organizing technical education events like expos, seminars, and webinars to support retail technology users.

Company overview

C&S Wholesale Grocers, Inc. is a leading wholesale grocery supply company in the United States, providing a wide range of products to independent supermarkets, chain stores, military bases, and institutions. Founded in 1918, the company has grown to become one of the largest wholesale grocery suppliers in the nation, distributing over 140,000 products from more than 50 locations. They generate revenue by purchasing goods in bulk from manufacturers and reselling them to retailers, leveraging their extensive distribution network and logistics expertise. Notably, C&S has a history of innovation in supply chain management and has been pivotal in the evolution of the grocery wholesale industry.

How to land this job

• Position your resume to highlight your leadership experience managing technical support teams, especially Help Desk and Field Support, showcasing your supervisory skills and ability to conduct performance reviews.

• Emphasize your expertise in retail grocery technology applications, point of sale management, and your ability to develop technical education programs for both customers and team members.

• Apply through multiple channels including C&S Wholesale Grocers' corporate careers site, LinkedIn, and other job boards to maximize your visibility for the Retail Technology Manager role.

• Connect with current employees in the Customer Experience Team or IT Retail Services division at C&S Wholesale Grocers on LinkedIn; use ice breakers such as commenting on recent company initiatives in retail technology or asking about their experience working on Retail Technology Expos and training events.

• Optimize your resume for ATS by including keywords from the job description like 'retail technology programs,' 'technical support,' 'Help Desk,' 'point of sale management,' and 'technical education and training' to ensure it passes initial screenings.

• Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and improving your skills.