SAN FRANCISCO, CAPosted 23 days ago

Job summary

• Job post source

  This job is directly from Adobe

• Job overview

  The Group User Insights Manager at Adobe leads the User Insights team for Frame.io, driving customer understanding and guiding product evolution to enhance creative collaboration.

• Responsibilities and impact

  The role involves leading a multidisciplinary team, scaling research operations, defining a strategic User Insights roadmap, championing customer voice, building feedback programs, and applying mixed-method research to influence product development.

• Compensation and benefits

  The U.S. salary range is $139,000 to $271,000 annually, varying by location and experience, with potential short-term incentives and long-term equity awards.

• Experience and skills

  Requires 10+ years in user research or design strategy with 5+ years in leadership, expertise in qualitative and quantitative methods, strong communication and stakeholder skills, and a portfolio demonstrating strategic insights.

• Career development

  The position offers leadership growth in a fast-paced, product-driven environment with opportunities to shape a category-defining product and influence cross-functional teams.

• Work environment and culture

  Adobe values diversity, inclusion, equal opportunity, and fosters a culture of curiosity, collaboration, and continuous learning within a global design team.

• Company information

  Adobe is a leading digital experience company empowering creativity and communication globally through products like Creative Cloud and Frame.io, with a commitment to innovation and employee respect.

• Team overview

  The candidate will lead the User Insights team at Frame.io, a multidisciplinary group including user researchers, workflow architects, and design strategists, reporting to the Head of Design.

• Unique job features

  This role uniquely combines strategic leadership with hands-on research to influence a widely used creative collaboration platform, offering impact on product direction and innovation.

Company overview

Adobe is a global leader in digital media and marketing solutions, known for its flagship products like Photoshop, Illustrator, and Acrobat. The company generates revenue through software sales, subscriptions to its Creative Cloud suite, and digital marketing services. Founded in 1982, Adobe has a rich history of innovation, including the development of the PDF format and the acquisition of companies like Macromedia and Magento, which have expanded its product offerings and market reach.

How to land this job

• Tailor your resume to emphasize your leadership experience managing multidisciplinary user insights teams, highlighting your ability to foster collaboration and continuous learning, as detailed in the job description.

• Focus on showcasing your expertise in both qualitative and quantitative research methodologies, especially your success in driving product and business outcomes through user research for SaaS products.

• Apply via multiple channels including Adobe's official careers site and LinkedIn to maximize your application's reach and visibility for the Group User Insights Manager role at Frame.io.

• Connect with current Adobe Design or Frame.io user research professionals on LinkedIn; when reaching out, use ice breakers such as commenting on recent Adobe innovations in creative collaboration or asking about their experience working on the Frame.io user insights team.

• Optimize your resume for ATS by incorporating keywords from the job description like 'user research,' 'design strategy,' 'qualitative and quantitative methods,' 'SaaS products,' and 'stakeholder alignment' to ensure it passes automated screenings.

• Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and strategic job search activities.