TALLAHASSEE, FLPosted 24 days ago

Job summary

• Job post source

  This job is directly from Aviata Health Group

• Job overview

  The Director of Patient Experience at Aviata Health Group ensures a smooth and welcoming transition for new patients, enhancing their satisfaction and comfort during their stay.

• Responsibilities and impact

  The role involves preparing rooms and staff for patient arrivals, greeting patients and families, facilitating introductions to caregivers, conducting satisfaction surveys, providing daily check-ins, and offering companionship.

• Compensation and benefits

  The position offers competitive pay with possible holiday and overtime pay, bi-weekly payment or access to earned wages in advance, health insurance for the family, and discounts on phone and auto services.

• Experience and skills

  Candidates need a high school diploma or GED, must be at least 18 years old, have strong customer service skills, the ability to communicate effectively in English, and treat seniors with dignity and respect.

• Work environment and culture

  Aviata Health Group promotes a 'people first' philosophy, creating a safe and understanding environment with inclusive leadership and equal opportunity employment.

• Company information

  Aviata Health Group focuses on patient-centered care with a commitment to safety, respect, and inclusivity in healthcare services.

• Job location and travel

  The position is Monday to Friday, 11 am to 7 pm, with no specific location details provided.

• Unique job features

  The job uniquely emphasizes emotional support and personalized patient experience through direct interaction and concierge services during the initial patient stay.

Company overview

Aviata Health Group is a healthcare technology company focused on improving patient outcomes and streamlining care coordination through advanced data analytics and digital health solutions. The company generates revenue by partnering with healthcare providers, payers, and employers to offer population health management tools, risk stratification services, and care navigation platforms. Founded by industry veterans with experience in clinical informatics and healthcare operations, Aviata Health Group has built a reputation for leveraging artificial intelligence and machine learning to optimize care delivery and reduce costs. Notably, the company has expanded its footprint through strategic acquisitions and collaborations with major health systems. Candidates should be aware of Aviata’s commitment to innovation, regulatory compliance, and its mission to enhance value-based care across the healthcare ecosystem.

How to land this job

• Position your resume to highlight your strong customer service skills and your ability to create a welcoming environment for patients, emphasizing empathy and communication.

• Focus on showcasing experience or qualities related to coordinating patient admissions, managing logistics, and ensuring smooth transitions for new patients.

• Apply through multiple platforms including Aviata Health Group's corporate careers page and LinkedIn to maximize your visibility and chances of being noticed.

• Connect with current employees or hiring managers in the patient experience or customer service divisions at Aviata Health Group on LinkedIn; use ice breakers like commenting on their commitment to patient care or asking about their favorite part of working at Aviata.

• Optimize your resume for ATS by including keywords such as 'patient experience,' 'customer service,' 'patient admissions,' 'concierge check-ins,' and 'communication skills' to pass automated screenings.

• Jennie Johnson's Power Apply feature can automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, saving you time and increasing your effectiveness in landing this role.