Diverse Career Opportunities at Best Western: Your Pathway to Success in Hospitality

• Front Desk Agents serve as the first point of contact for guests.
• Managing check-ins, reservations, and inquiries.
• Ensure accurate record-keeping.
• Provide valuable information about hotel amenities and local attractions.
• A high school diploma is generally required.
• Strong communication skills are necessary.
• A background in customer service is preferred.
• This role is instrumental in creating a welcoming environment.
• Enhances overall guest satisfaction.

• Housekeepers play a crucial role in maintaining the cleanliness and organization of guest rooms and common areas.
• Their responsibilities include cleaning, restocking supplies, and ensuring compliance with the hotel’s cleanliness standards.
• While formal education is not mandatory, previous housekeeping experience can be advantageous.
• This position is vital for ensuring a comfortable stay for guests.

• Guest Service Agents focus on elevating the guest experience by assisting with reservations, check-ins, and addressing inquiries.
• They handle complaints and proactively address guest needs.
• Strong interpersonal skills and a friendly demeanor are essential.
• A high school diploma or equivalent is required.
• This position directly influences guest satisfaction.
• It is critical to Best Western's esteemed reputation.

• Night Auditors manage financial transactions and prepare reports while assisting late-arriving guests.
• This role requires strong analytical skills and meticulous attention to detail, especially regarding financial accuracy.
• A background in accounting or hotel operations is beneficial.
• Night Auditors are key to ensuring seamless operations during overnight hours.

• Hotel Managers oversee all aspects of hotel operations.
• Focus on guest satisfaction and operational efficiency.
• Ensure adherence to policies.
• A bachelor’s degree in hospitality management or a related field is typically required.
• Substantial hotel management experience is typically required.
• This leadership role is essential in maintaining Best Western’s commitment to quality service.

• Maintenance Persons ensure the hotel’s physical assets are well-maintained
• Handling plumbing, electrical systems, and general repairs
• A background in maintenance or a related field is preferred
• Relevant certifications are preferred
• Proactive approach to maintenance is crucial for guest satisfaction
• Proactive approach to maintenance is crucial for hotel standards

• Breakfast Attendants prepare and serve breakfast, ensuring a pleasant dining experience for guests.
• They maintain cleanliness in the breakfast area and restock supplies as needed.
• A friendly attitude and the ability to thrive in a fast-paced environment are essential for this role.
• This role significantly enhances guest satisfaction.

• Sales Managers are responsible for driving revenue through new business development and nurturing client relationships.
• A bachelor’s degree in business or hospitality management is typically required.
• Prior sales experience is typically required.
• This role is vital for maximizing the hotel’s profitability and occupancy rates.

• Catering Coordinators manage events and meetings at the hotel, ensuring exceptional catering services.
• They collaborate with clients to plan menus and coordinate staff.
• Strong organizational skills and hospitality experience are essential, making this role key to delivering excellent event experiences.

• Servers provide food and beverage service in hotel restaurants or bars.
• Ensuring a high-quality dining experience.
• Excellent communication skills are necessary.
• Ability to work in a fast-paced environment is necessary.
• Quality service directly influences guest satisfaction.

• Laundry Attendants manage the washing, drying, and folding of linens and guest clothing, ensuring prompt service.
• Formal education is not required, but prior experience in laundry services is beneficial.
• This role is integral to maintaining hygiene and cleanliness standards.

• Revenue Managers analyze market trends and pricing strategies to optimize hotel revenue.
• A bachelor’s degree in finance or hospitality management is typically essential.
• Experience in revenue management is typically essential.
• This strategic role is critical for driving profitability at Best Western.

• Human Resources Managers oversee recruitment, training, and employee development.
• They foster a positive workplace environment.
• A bachelor’s degree in human resources or a related field is necessary.
• HR management experience is required for this vital role.

• Event Planners coordinate various events, including weddings and corporate meetings, ensuring flawless execution.
• Strong organizational and communication skills are essential.
• Hospitality experience is important for enhancing the hotel's reputation as a premier event destination.

• Shuttle Drivers provide transportation for guests.
• Ensuring a safe and pleasant journey.
• A valid driver's license is required for this role.
• Good communication skills are required for this role.
• This role enhances guest convenience.

• Concierges assist guests with various requests.
• Booking reservations is one of the key tasks.
• Providing local information is essential.
• Strong interpersonal skills are necessary for the role.
• Local knowledge is crucial for assisting guests.
• This position is vital for creating memorable guest experiences.

• Facilities Managers oversee hotel maintenance and operations.
• Ensuring systems function correctly.
• A background in facilities management or engineering is typically required.
• Leadership skills are crucial for maintaining the hotel’s infrastructure.

• Bartenders prepare and serve drinks
• Provide excellent customer service
• Previous bartending experience is typically required
• Contributes to the welcoming atmosphere of the hotel

• Security Officers ensure the safety of guests and hotel property.
• A high school diploma and a background in security or law enforcement are often required.
• This role is essential for guest safety and peace of mind.

• Spa Attendants maintain a clean spa environment
• Assist guests with services
• Strong customer service skills are crucial
• Relevant certifications in spa services are important for enhancing the guest experience.

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