Job summary
Job post source
This job is directly from Percepta
Job overview
The Customer Care Representative at Percepta supports the Rewards Programs by delivering exceptional customer service to members and dealers, enhancing customer experiences and brand loyalty.
Responsibilities and impact
The role involves handling customer inquiries via phone, chat, and email, providing technical app support, resolving concerns, assisting with dealer processes, documenting interactions, escalating complex issues, and maintaining product knowledge to meet service metrics.
Compensation and benefits
The position offers $17 per hour, health/dental/vision/life insurance, FSA and HSA, 401(k) with company match, paid time off, tuition reimbursement, employee assistance and discount programs, and training through Percepta College.
Experience and skills
Candidates should have six months of customer service or sales experience in a contact center, familiarity with customer contact systems, understanding of dealership operations is preferred, and proficiency in Microsoft Office.
Career development
Percepta provides learning opportunities and training programs like Percepta College to support career growth and development.
Work environment and culture
The company culture emphasizes service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation focused on employee wellness.
Company information
Percepta, established in 2000, operates global contact centers delivering frictionless customer experiences and values a supportive, diverse, and community-minded work environment.
Job location and travel
The job is located in Dearborn, Michigan, with a contact center environment.
Unique job features
The role includes cross-training for various support functions, use of multiple communication channels, and involvement in a unique employee rewards program called Perci Perks.
Company overview
Percepta is a global customer experience and contact center solutions provider, specializing in delivering high-quality customer service, technical support, and sales support for various industries, including automotive, financial services, and technology. The company generates revenue through outsourcing services, offering tailored solutions that enhance customer satisfaction and loyalty. Founded in 2000 as a joint venture between Ford Motor Company and TeleTech Holdings, Percepta has grown significantly, leveraging its expertise to help clients improve their customer engagement strategies and operational efficiencies.
How to land this job
Position your resume to highlight your customer service experience, especially in contact center environments, emphasizing your ability to handle multi-channel communications such as phone, chat, and email effectively.
Focus on showcasing your skills in technical support, problem resolution, and your familiarity with loyalty or rewards programs, aligning with the job’s emphasis on supporting Rewards Programs and dealer inquiries.
Apply through multiple platforms including Percepta’s official corporate career site and LinkedIn to maximize your application’s reach and visibility.
Connect on LinkedIn with current Percepta Customer Care Representatives or team leaders in the Dearborn location; use ice breakers like asking about the team culture or recent training programs like Percepta College to initiate conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'contact center,' 'technical support,' 'multi-channel communication,' and 'rewards programs' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate and tailor your applications, find the best places to apply, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and improving your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.