Job summary
Job post source
This job is directly from SoFi
Job overview
The Loan Servicing Specialist at SoFi oversees commercial loan servicing to ensure compliance with contracts, investor guidelines, and regulations, impacting loan administration quality and member satisfaction.
Responsibilities and impact
The role involves evaluating servicing policies, reconciling data using Excel and Google Sheets, reviewing servicer reports, preparing loan analyses, managing vendor and insurance tracking, responding to inquiries and complaints, and leading servicing for Smartbiz loan clients.
Compensation and benefits
The base pay varies based on experience, skills, and location, with comprehensive benefits detailed on SoFi's benefits page.
Experience and skills
Requires 3+ years in loan servicing or asset management with emphasis on oversight or investor reporting, proficiency in Excel, Google Sheets, Laser Pro, and DCI platforms, strong communication, analytical skills, and knowledge of commercial lending regulations.
Work environment and culture
SoFi values diversity, teamwork, professionalism, and adherence to policies, offering accommodations for disabilities and promoting an inclusive work environment.
Company information
SoFi is a next-generation financial services company and national bank focused on innovative, mobile-first technology to help members achieve financial goals.
Job location and travel
The job is based in locations excluding Hawaii and Alaska due to insurance constraints, with no explicit mention of remote work options.
Application process
Applicants are encouraged to apply through the specified channels, with internal employees directed to use the internal job board; accommodations are available for disabilities.
Unique job features
The role includes unique responsibilities like servicing oversight, vendor management, and direct interaction with Smartbiz loan clients, distinguishing it within loan servicing roles.
Company overview
SoFi, or Social Finance Inc., is a fintech company that provides a range of financial products and services including student and personal loans, mortgages, investment options, and banking services. They generate revenue through interest on loans, transaction fees, and investment management fees. Founded in 2011, SoFi initially focused on student loan refinancing but has since expanded its offerings to become a comprehensive financial platform. Key milestones include its 2021 IPO via a SPAC merger and acquiring a national bank charter in 2022.
How to land this job
Tailor your resume to emphasize your 3+ years of experience in loan servicing operations, especially with a focus on loan servicing oversight and investor reporting, to align with SoFi's requirements for the Loan Servicing Specialist role.
Highlight your proficiency with Microsoft Excel and Google Sheets, including advanced functions like VLOOKUP and pivot tables, as well as your experience with loan documentation software such as Laser Pro and core platforms like DCI.
Apply through multiple channels including SoFi's corporate careers site and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees in SoFi's loan servicing or commercial lending divisions on LinkedIn; use ice breakers like asking about their experience with SoFi's servicing oversight program or recent innovations in loan servicing technology.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'loan servicing oversight,' 'investor reporting,' 'regulatory compliance,' 'Laser Pro,' and 'vendor management' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn connections for networking, freeing up your time to prepare thoroughly for interviews and other job search activities.
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