Job summary
Job post source
This job is directly from New Era Cap
Job overview
The Account Representative at New Era Cap is responsible for managing customer relationships and ensuring order accuracy and timely delivery to support the company's sales and service goals.
Responsibilities and impact
The role involves providing exceptional service to assigned accounts, coordinating with sales reps and internal departments to resolve issues, managing orders in SAP, analyzing sales data, and maintaining compliance with vendor requirements.
Compensation and benefits
The salary range is $50,500 - $56,500 plus bonus and benefits, including paid parking, exclusive discounts, comprehensive health and financial benefits, generous PTO, and on-site professional development opportunities.
Experience and skills
Candidates need a Bachelor's degree in Business Administration, Communications, or related field or equivalent experience, 1-3 years in Key Account Management or customer service, proficiency in MS Office, SAP knowledge preferred, strong communication, problem-solving, and organizational skills.
Career development
The company offers professional development opportunities on-site to support employee growth and career advancement.
Work environment and culture
New Era Cap promotes a casual work environment that celebrates individuality, encourages personal style, and fosters collaboration in a 100% on-site setting with amenities like a café and fitness center.
Company information
New Era Cap is a family-owned international lifestyle brand with over 100 years of sports heritage, known for official caps for MLB, NFL, and NBA, and offers headwear, accessories, and apparel globally.
Job location and travel
The position is located 100% on-site at New Era Cap's headquarters in downtown Buffalo, NY, with minimal travel (0-5%).
Unique job features
The job features a unique opportunity to work at a historic, culture-driven brand with a collaborative on-site environment and access to exclusive employee perks like discounts and fitness facilities.
Company overview
New Era Cap is a leading headwear and apparel company known for its iconic baseball caps, particularly the 59FIFTY fitted cap, which is the official on-field cap for Major League Baseball. Founded in 1920 by Ehrhardt Koch, the company has expanded its product line to include a wide range of sports and lifestyle apparel. New Era makes money through direct-to-consumer sales, wholesale partnerships, and licensing agreements with major sports leagues and entertainment brands. The company has a rich history of innovation in design and manufacturing, maintaining a strong commitment to quality and authenticity.
How to land this job
Position your resume to highlight your experience in account management, customer service, and your ability to build and maintain strong client relationships, focusing on collaboration with internal teams and sales representatives as emphasized by New Era Cap.
Emphasize skills such as order management, problem-solving using root cause analysis, proficiency with SAP and MS Office, and your capacity to prioritize and manage multiple tasks efficiently under tight deadlines.
Apply through multiple channels including New Era Cap's official corporate careers page and LinkedIn to maximize your chances of being noticed for the Account Representative role.
Connect on LinkedIn with current employees in the sales and account management divisions at New Era Cap; use ice breakers like commenting on their recent posts about company culture or asking about how they handle customer service challenges in this role.
Optimize your resume for ATS by incorporating key terms from the job description such as 'account management,' 'SAP,' 'order processing,' 'root cause analysis,' 'customer service,' and 'collaboration' to ensure it passes automated screenings.
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