Job summary
Job overview
The Customer Success Manager at Optimizely plays a crucial role in helping customers achieve their strategic objectives and maximize the value of their investment in the company's products.
Responsibilities and impact
The CSM is responsible for managing relationships with 25-40 clients, driving product adoption, ensuring customer satisfaction, mentoring team members, and facilitating collaboration across various departments to address customer needs.
Experience and skills
Candidates should have 3+ years of experience in customer-facing roles, preferably in a SaaS environment, with a strong background in customer success, project management, and familiarity with digital marketing and e-commerce platforms.
Work environment and culture
Optimizely promotes a dynamic and inclusive culture where collaboration and continuous improvement are valued, and every employee's voice is heard.
Company information
Optimizely is a leader in digital experience optimization, serving over 10,000 businesses globally, including notable clients like H&M and PayPal, and is recognized by industry analysts for its innovative solutions.
Job location and travel
The position is available in Austin, Minneapolis, and Nashua, US.
Company overview
Optimizely is a leading digital experience platform that empowers businesses to experiment and optimize their digital products and marketing strategies. They generate revenue through subscription-based services, offering tools for A/B testing, personalization, and content management. Founded in 2010, the company has evolved from a startup focused on A/B testing to a comprehensive platform after merging with Episerver in 2020. This merger expanded their capabilities in digital experience management, making them a key player in the industry. Understanding their innovative culture and commitment to data-driven decision-making is crucial for any candidate.
How to land this job
Tailor your resume to showcase your experience in customer success, emphasizing your ability to drive adoption, retention, and expansion of products and services, as these are key responsibilities for the Customer Success Manager role at Optimizely.
Highlight your expertise in building success plans and establishing key performance indicators, as well as your experience in mentoring and inspiring team members, which aligns with the collaborative culture at Optimizely.
Apply through multiple platforms, including Optimizely's corporate site and LinkedIn, to maximize your chances of being noticed for the Customer Success Manager position.
Connect with individuals in the Customer Success division at Optimizely on LinkedIn to gain insights into the role and the company culture; potential ice breakers could include asking about their favorite project or expressing admiration for Optimizely's innovative approach to digital experiences.
Optimize your resume for applicant tracking systems by incorporating keywords from the job description, such as 'customer success,' 'digital strategy,' and 'SaaS-based company,' to ensure your application stands out in initial screenings.
Remember that an effective job search requires diligence and strategic effort; consider using Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and your networking efforts are maximized.
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