Job summary
Job post source
This job is directly from Starwood Hotels
Job overview
The Executive & Guest Experience Manager at Starwood Hotels leads the guest service team to maximize guest engagement and support hotel operations, enhancing overall guest experience and operational success.
Responsibilities and impact
The role involves monitoring and responding to guest feedback, providing administrative support to the General Manager, acting as a communication liaison, coordinating events, assisting with budget and financial tasks, supporting daily hotel operations, maintaining confidentiality, and coordinating staff communications and HR-related tasks.
Compensation and benefits
The salary range is $70,000 to $75,000; benefits include a commitment to diversity, sustainability, and an inclusive culture, with accommodations available through People Operations.
Experience and skills
Candidates should have a minimum of 2 years of similar experience, excellent verbal and written communication skills, flexibility for a 24-hour operation, and prior experience with a quality luxury hotel brand.
Work environment and culture
Starwood Hotels promotes a mission-driven, diverse, sustainable, and inclusive work environment focused on collaboration, respect for nature, and community building.
Company information
Starwood Hotels, founded in 2006 by Barry Sternlicht, is a luxury hotel brand management company affiliated with Starwood Capital Group, emphasizing eco-conscious design and sustainable hospitality.
Unique job features
The role uniquely combines guest experience management with operational and administrative support in a luxury eco-conscious hotel setting.
Company overview
Starwood Hotels & Resorts Worldwide, LLC was a leading American hotel and leisure company that operated luxury, upscale, and mid-market hotel brands such as Sheraton, Westin, St. Regis, W Hotels, and The Luxury Collection. It generated revenue through hotel management, franchise fees, and property ownership, catering to both business and leisure travelers globally. Founded in 1969, Starwood became renowned for its innovative loyalty program, Starwood Preferred Guest (SPG), which set industry standards. In 2016, it was acquired by Marriott International, marking one of the largest hospitality mergers, expanding Marriott's global footprint and integrating Starwood's prestigious brands into its portfolio.
How to land this job
Tailor your resume to emphasize your experience in guest service management, communication skills, and ability to coordinate multiple departments in a luxury hotel setting, reflecting Starwood Hotels' focus on eco-conscious and guest-centric service.
Highlight your skills in managing guest feedback, responding to online reviews professionally, and collaborating with general management and operational teams to improve guest experiences.
Apply through multiple channels such as Starwood Hotels' corporate careers page, LinkedIn, and reputable hospitality job boards to maximize your application reach.
Connect with current Starwood Hotels employees in the guest experience or operations divisions on LinkedIn; use ice breakers like commenting on their commitment to sustainability or asking about their favorite guest engagement initiatives.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest feedback management,' 'event coordination,' 'operational support,' 'confidentiality,' and 'luxury hotel operations' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and refining your skills.
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