Job summary
Job post source
This job is directly from SoFi
Job overview
The Internal Recovery Specialist at SoFi works within the Recovery Operations team to manage charged off accounts and help members resolve delinquent loans, improving recovery rates through negotiation and repayment options.
Responsibilities and impact
The role involves reviewing post charge off accounts, managing IRU processes, processing payments, establishing payment plans, collaborating with third-party teams, participating in audits, assisting with loan servicing tasks, developing efficient procedures, ensuring consistent program application, identifying risks, and meeting departmental objectives.
Compensation and benefits
The base pay range is determined by experience, skills, and location, with comprehensive benefits detailed on SoFi's benefits page, including equal employment opportunities and accommodations for disabilities.
Experience and skills
Requires 1 year of personal loan collections experience, 2 years of customer service experience, strong written communication, ability to adapt to change, work independently, organizational skills, understanding of personal finance and credit best practices, intermediate Excel skills, and proficiency in Microsoft Office and Google; loan review/funding experience preferred.
Work environment and culture
SoFi values diversity, inclusion, and innovation, emphasizing a mobile-first technology approach and a commitment to improving members' financial lives in a supportive environment.
Company information
SoFi is a next-generation financial services company and national bank focused on transforming personal finance through innovative technology and serving millions of members.
Team overview
The candidate will join the Internal Recovery Unit within the Recovery Operations team, working closely with peers and management and collaborating with the 3rd Party Oversight Team.
Application process
Applicants must apply through SoFi's job board; current employees should use the internal job board; accommodations are available for disabilities; remote work is not available from Hawaii or Alaska due to insurance.
Unique job features
The role offers the opportunity to work on late-stage loan recovery with a focus on member partnership and negotiation, involving a variety of loan servicing tasks and collaboration with multiple internal teams.
Company overview
SoFi, or Social Finance Inc., is a fintech company that provides a range of financial products and services including student and personal loans, mortgages, investment options, and banking services. They generate revenue through interest on loans, transaction fees, and investment management fees. Founded in 2011, SoFi initially focused on student loan refinancing but has since expanded its offerings to become a comprehensive financial platform. Key milestones include its 2021 IPO via a SPAC merger and acquiring a national bank charter in 2022.
How to land this job
Position your resume to highlight your experience in personal loan collections, customer service, and loan review or funding, emphasizing your ability to manage charged off accounts and negotiate settlements effectively.
Focus on showcasing skills related to account management, payment processing, developing repayment plans, and collaboration with third-party teams, as well as your knowledge of recovery strategies and regulatory compliance.
Apply through multiple channels including SoFi's corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect with current SoFi employees in the Recovery Operations or Internal Recovery Unit on LinkedIn; use ice breakers such as asking about their experience with SoFi’s recovery strategies or commenting on recent company initiatives in financial services innovation.
Optimize your resume for ATS by incorporating keywords from the job description like 'personal loan collections,' 'charged off accounts,' 'payment plans,' 'recovery strategies,' 'regulatory compliance,' and 'loan servicing' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application platforms, and find relevant LinkedIn contacts, freeing up your time to prepare thoroughly for interviews and networking.
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