Job summary
Job post source
This job is directly from SoFi
Job overview
The Staff UX Researcher at SoFi leads complex user research projects to influence product strategy and drive user-centered decision-making, impacting the company's financial services products.
Responsibilities and impact
The role involves leading cross-functional research workstreams, delivering complex projects with significant business impact, influencing product priorities through research insights, creating impactful reports and presentations, and fostering collaboration within the research team.
Compensation and benefits
The job offers a base pay range determined by experience, skills, and location, along with comprehensive and competitive benefits detailed on SoFi's Benefits page.
Experience and skills
Candidates need a Bachelor's degree in a related field with 8+ years of user research experience, advanced qualitative and quantitative research skills, strong analytical and communication abilities, project management skills, and preferred qualifications include advanced survey design and data analysis expertise.
Career development
The position encourages continuous learning and self-improvement in advanced research skills and product knowledge, with opportunities to influence strategic decisions and grow as a cross-functional leader.
Work environment and culture
SoFi values diversity, inclusion, and equal employment opportunities, fostering a supportive environment with accommodations for disabilities and a commitment to employee rights.
Company information
SoFi is a next-generation financial services company and national bank focused on innovative, mobile-first technology to help members achieve financial independence through a suite of financial products.
Team overview
The candidate will join a dynamic research team contributing to product strategy and innovation through collaboration and knowledge sharing.
Job location and travel
The role is based in locations excluding Hawaii and Alaska due to insurance coverage, with no specific office details provided.
Application process
Internal employees are directed to apply via the internal job board; candidates needing accommodations can contact the recruiter or email SoFi for support during application or interviews.
Unique job features
The job stands out for its leadership role in complex, data-driven research projects influencing high-impact product decisions in a fast-paced, innovative financial technology environment.
Company overview
SoFi, or Social Finance Inc., is a fintech company that provides a range of financial products and services including student and personal loans, mortgages, investment options, and banking services. They generate revenue through interest on loans, transaction fees, and investment management fees. Founded in 2011, SoFi initially focused on student loan refinancing but has since expanded its offerings to become a comprehensive financial platform. Key milestones include its 2021 IPO via a SPAC merger and acquiring a national bank charter in 2022.
How to land this job
Tailor your resume to showcase leadership in complex, cross-functional UX research projects and your ability to influence product strategy with user-centered insights, aligning with SoFi’s focus on impactful, data-driven decisions.
Highlight advanced qualitative and quantitative research skills, including survey design and mixed-methods expertise, as well as your experience synthesizing complex data to generate strategic insights relevant to financial services.
Apply through multiple channels such as SoFi’s corporate careers page, LinkedIn, and other job boards where SoFi listings appear to maximize exposure and application tracking.
Connect with SoFi UX research or product teams on LinkedIn, initiating conversations by referencing recent SoFi innovations in personal finance or asking about how research priorities align with company goals to build rapport and gather insider perspectives.
Optimize your resume for ATS by incorporating keywords from the job description like 'cross-functional workstreams,' 'user-centered decision-making,' 'qualitative and quantitative research,' and 'project management' to ensure it passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.