Job summary
Job post source
This job is directly from Merlin Entertainments
Job overview
The Lead Technician at Merlin Entertainments is responsible for assisting with maintenance and ensuring smooth, safe operation of the attraction's equipment and rides, impacting daily guest experience and operational efficiency.
Responsibilities and impact
The Lead Technician performs planned and reactive maintenance, oversees safety and operational procedures, supports technician development, troubleshoots equipment including rides and themed attractions, and may perform custodial and setup duties to maintain attraction functionality.
Compensation and benefits
The position offers a pay rate of $25.00 per hour, comprehensive medical, dental, and vision coverage, paid time off, a 401(k) program with company matching, tuition reimbursement, recognition programs, and free entry to Merlin parks for friends and family.
Experience and skills
Candidates need a high school diploma or GED, with a technical college degree preferred, and at least two years of technical or themed environment service experience; maintenance skills across various systems and flexibility under pressure are essential.
Career development
The role offers numerous learning and advancement opportunities, including tuition reimbursement to support further education and career growth within Merlin Entertainments.
Work environment and culture
Merlin Entertainments emphasizes a values-driven culture focused on safety, collaboration, continuous learning, accountability, and creating joyful experiences in a supportive and inclusive environment.
Company information
Merlin Entertainments is a global entertainment company operating attractions and themed experiences, committed to safety, guest satisfaction, and community impact.
Team overview
The Lead Technician reports to the Technical Manager and works within the Facilities/Tech Team, supporting technicians and contributing to team safety and operational standards.
Job location and travel
The job may require flexible hours including mornings, evenings, holidays, weekends, and occasional local travel, with work performed inside or outside under varying environmental conditions.
Unique job features
This role involves working with a wide range of technical systems including HVAC, electrical, pneumatic, hydraulic, and ride maintenance, with physical demands such as lifting up to 70 pounds and working at heights, distinguishing it from typical technician roles.
Company overview
Merlin Entertainments is a global leader in location-based, family entertainment, operating over 130 attractions, hotels, and holiday villages in 25 countries. They generate revenue through ticket sales, accommodation, food and beverage services, and retail. Founded in 1998, the company has grown rapidly through acquisitions, including iconic brands like LEGOLAND, Madame Tussauds, and SEA LIFE. Their focus on immersive experiences and high visitor engagement has solidified their position as a major player in the entertainment industry.
How to land this job
Position your resume to highlight your technical skills in maintaining and troubleshooting HVAC, electrical, pneumatic, hydraulic, and plumbing systems, as well as experience with rides and themed attractions, to align with Merlin Entertainments' Lead Technician role.
Emphasize your ability to ensure safety compliance, lead and coach team members, and manage day-to-day operational procedures, reflecting the leadership and accountability aspects of the job description.
Apply through multiple channels including Merlin Entertainments' official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with Facilities or Technical team members at Merlin Entertainments on LinkedIn; use ice breakers such as asking about their experience working on ride maintenance or in themed attraction environments, or expressing enthusiasm for Merlin's commitment to safety and guest experience.
Optimize your resume for ATS by incorporating keywords from the job description like 'maintenance,' 'troubleshooting,' 'safety compliance,' 'team leadership,' 'HVAC,' and 'guest service standards' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify and connect with relevant Merlin Entertainments contacts on LinkedIn, saving you time and increasing your chances of landing the Lead Technician position.
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